• At Roi And Row, we take great care to inspect our products thoroughly before packaging and handing them over to our shipping partners. Our products are made-to-order, tailored specifically to each customer’s preferences. Therefore, we do not accept returns or exchanges unless the issue is a result of our error.
• We kindly ask for your understanding and urge you to review your order details carefully before making a purchase. In the event that you accidentally order the wrong item, please contact us within 12 hours via Instagram @roiandrow for assistance.
• If you receive a defective item, please notify us via Instagram @roiandrow within 24 hours of receiving the item and provide images showing the defects. We will then provide appropriate compensation policies for you.